Relic Soaps Privacy Policy
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
Legal basis for processing personal information
We process your Personal Information based on the following legal grounds:
- Order fulfillment: to perform the contract we have with you (e.g., fulfilling orders and delivering products).
- Consent: when you have explicitly given your consent for specific purposes (e.g., marketing communications).
- Legitimate interests: to improve our Site and services, detect fraud, and ensure security.
- Legal obligation: to comply with applicable laws and regulations.
Text and email marketing privacy policy
When opted in, you will receive text messages (SMS/MMS) to your mobile number. These messages may include offers, coupons, or other information. You can opt out of this service at any time by texting “STOP” to the provided number. After opting out, you will no longer receive SMS messages from us. To rejoin, you can text “START” or sign up again.
Message and data rates may apply. For assistance, you can email us at support@relicsoaps.com.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Provide you with information or advertising related to our products or services, in line with your preferences.
We use the Device Information that we collect to:
- Screen for potential risk and fraud (in particular, your IP address);
- Improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site); and
- Assess the success of our marketing and advertising campaigns.
Cookies
Cookies are small data files placed on your device. We use cookies to provide a personalized shopping experience, optimize our Site, and deliver targeted advertisements. You can manage cookies through your browser settings and opt-out of non-essential cookies via our cookie consent banner.
Sharing your personal information
We share your Personal Information with third parties to help us use your information as described above. For example:
- We use Shopify to power parts of our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.
Behavioral advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about targeted advertising, visit the Network Advertising Initiative’s educational page at: networkadvertising.org.
You can opt out of targeted advertising by using the following links:
- Facebook: facebook.com/settings/?tab=ads
- Google: google.com/settings/ads/anonymous
- Bing: bingads personalized ads
You can also opt out via the Digital Advertising Alliance’s opt-out portal: optout.aboutads.info.
Your rights
If you are a resident of the European Economic Area (EEA), you have the following rights under GDPR:
- Access: request access to the personal data we hold about you.
- Correction: request that we correct or update your personal data.
- Deletion: request deletion of your personal data, subject to certain conditions.
- Restriction: request restriction of processing in certain circumstances.
- Data portability: request transfer of your data to another service provider.
- Objection: object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at support@relicsoaps.com.
Data retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Children’s privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect data from children. If we become aware that we have inadvertently collected personal data from a child, we will delete it.
Changes
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact us
For more information about our privacy practices, questions, or complaints, contact us at:
Email:
support@relicsoaps.com
Mail:
Relic Soaps
2809 E. Hamilton Ave #140
Eau Claire, WI 54701